Return policy

All orders returned after the delivery is made to a customer is considered as Returns.

You can return the order within 7 days from the date of delivery.

 

  • In case of website:

You can Return the order at the right top of the home page once the order is been delivered, with just a single click under:

order history > my orders > return order.

 

  • In case of app:

You can return the order in the menu once the order is been delivered, with just a single click under:

Account > orders > return order.

 

Once the return order has been initiated by the customer, you will receive a call from our returns department to confirm the return and the Buyjama delivery agent will schedule a pickup from you.

 

Please Note: The returns will not be accepted if the product tag has been removed.

 

For any assistance please feel free to call our hotline number 0117 747 747.